Refund Policy

As a general rule, as per our terms and conditions and to protect ourselves from fraud, we do not offer refunds. Below are the most common reasons that get presented to us for needing a refund, along with our response to that reason. We’re not like creepers in Minecraft that are out to get you, but we do need to protect ourselves as we have been hit many many times by people who are simply trying to take advantage of us. Please note that our refund policy is inline with most other software companies who do not offer refunds for casual reasons. If you feel that you have extenuating circumstances, please send an email to support@modgician.com and explain your situation. We’ll then review it and get back to you.

Doesn’t work on my device
We do our best to ensure you have all the information needed on what types of devices/computers Modgician will run on. This information is clearly displayed on the home page as well as on the FAQ page. If you haven’t checked to confirm that you have the correct device/computer, we can’t be held responsible for that.

Doesn’t work with the edition of Minecraft I have
We do our best to ensure you have all the information needed on what edition of Minecraft is required for installing mods with Modgician. This information is clearly displayed on the home page as well as on the FAQ page. If you haven’t checked to confirm that you have the correct edition of Minecraft, we can’t be held responsible for that.

Can’t get Modgician to work
We provide responsive and full support to ensure that you get all the help you need to successfully use Modgician to install mods into Minecraft on your computer. We have never failed to get Modgician working properly on a customers computer that meets the requirements of Modgician. If you have had trouble using Modgician and haven’t asked us for help, then a refund is not available. There are several ways to contact us for support: via the Support tab in the Modgician program, via the Support tab in the members area on the website or you can send an email to support@modgician.com

My child signed up without my knowledge
Kids these days are pretty tech savvy and it’s important to ensure that things like PayPal passwords and credit card details are not stored on your computer. Not because kids are naughty but because sometimes they don’t understand the full impact of what they’re doing. Also, it’s good to keep your details safe in case the wrong hands get hold of your computer. If your child has been able to successfully sign up for Modgician and go through the PayPal/credit card process without your knowledge, then this is not our responsibility.


As stated above, if you feel that you have extenuating circumstances, please send an email to support@modgician.com and explain your situation. We’ll then review it and get back to you.

Contact Us

Have a question? Feel free to send us a message and we'll get back to you, asap.