Help & Support
How to get help if you have a problem
Common Questions and Problems
Modgician Application Support
For all help related to using the Modgician Mod Installer Application
GET HELP via Mod Installer
Please use the Support tab in the application to as for help, ensuring you give us as much detail as possible about the problem you are experiencing.
GET HELP via Website
If you are unable to access the Support tab in the application for any reason, then use the Support section on the members home page.
How We Provide Support
Our support is predominantly provided via email, however, when required we also communicate via Skype chat and/or TeamViewer. In the future we will also be providing online Instant Chat support for members.
Support Hours
Support is provided 7 days / week between the hours of 8am – 6pm Adelaide, South Australian time. Click here to show the current time in Adelaide
Response Times
For members, we normally respond within 1 – 4 hours. For general enquiries, we may take up to 24 hours.
General Support
For all other questions and issues.
If you have a problem using the website or just have a general question, please click on the envelope icon sitting in the bottom right-hand side of this browser window and send us a message. We normally respond within an hour, provided it is within our support hours as stated above.
Current Issues
Issues currently logged and being addressed
No current issues